SMS Terms & Messaging Policy

1. Overview

HaulGuardr ("HaulGuardr," "we," "our," or "us") uses text messaging (SMS) solely to support driver verification and proof-of-compliance workflows. This Messaging Policy explains when SMS messages are sent, the types of messages you may receive, and how to manage your messaging preferences.

HaulGuardr does not use SMS for marketing or promotional purposes.

2. Opt-In and Consent

You may receive SMS messages from HaulGuardr under the following circumstances:

• Verification Requests: A freight broker, shipper, or carrier initiates a driver verification workflow and provides your phone number as part of that process.
• Account or Workflow Participation: You provide your phone number during account registration, verification, or operational workflows and consent to receive verification-related messages.
• One-Time Password (OTP) Requests: You request or are issued an OTP for identity verification or secure access.

By participating in a verification workflow or providing your phone number for verification purposes, you consent to receive transactional SMS messages related to that specific workflow.

Consent is load-specific and event-driven and does not authorize marketing communications.

3. Types of Messages Sent

HaulGuardr sends transactional SMS messages only, which may include:

• Secure verification links
• One-time passcodes (OTP)
• Reminders to complete pending verification steps for an active load
• Confirmation messages indicating completion of a verification step

All messages are directly related to an active verification request.

4. Messages We Do Not Send

HaulGuardr does not send:

• Marketing or promotional messages
• Advertising messages
• Messages unrelated to an active verification workflow
• Messages after a verification has concluded, unless a new verification is initiated
• Messages to phone numbers obtained from purchased, rented, or third-party lists

5. Message Frequency

Message frequency is event-driven and varies based on verification activity:

• Per Verification Workflow: Typically 1–3 messages (e.g., link, OTP, reminder)
• No Recurring Schedule: Messages are sent only when user action is required
• Multiple Loads: Drivers participating in multiple verifications may receive additional messages, each tied to a specific load

HaulGuardr does not send recurring or subscription-based messages.

6. Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any HaulGuardr message.

After opting out:

• You will receive a confirmation acknowledging your opt-out request
• You will no longer receive SMS messages from HaulGuardr
• Verification may need to be completed through alternative channels (e.g., web or email), if required for operational purposes

To opt back in, reply START or contact support@haulguardr.com.

7. Help and Support

For assistance, reply HELP to any HaulGuardr message. You will receive information including:

• A brief description of the messaging program
• Contact information for support
• Instructions for opting out

8. Carrier and Billing Disclaimer

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to all SMS messages sent and received.

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery depends on carrier and network availability.

9. Supported Carriers

HaulGuardr's SMS service is intended to function with major U.S. wireless carriers and their MVNOs, including but not limited to AT&T, Verizon, and T-Mobile. Carrier availability and message delivery may vary.

10. Privacy and Data Handling

Phone numbers and messaging data are processed in accordance with our Privacy Policy, available at /privacy.

HaulGuardr does not sell, rent, or share phone numbers for marketing or advertising purposes.

11. Changes to This Policy

We may update this Messaging Policy periodically. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Information

For questions regarding SMS messaging practices:

• Email: support@haulguardr.com
• SMS Help: Reply HELP to any message